Please note - Delivery only applies to our wheels, all other products (bikes, scooters, etc) will be pick up in-store only.

Wheels Delivery
Delivery cost: £9.99
We endeavour to deliver all wheels within 4 working weeks of component selection, sign off and payment. Delivery may subject to delay if any selected components are not available from suppliers. We will endeavour keep clients informed on progress and supply a tracking number for deliveries. We will offer free delivery throughout the UK.

Warranty
We are very proud of our wheels and offer a full guarantee and free repair on any wheel that develops a fault within 1 year that is not due to rider error, accidents or excessive wear or tear. Wheels with evidence of, or suffering from, poor installation or repair, those that have been modified, those that have been used for purposes they were not built for, those showing signs of cosmetic or aesthetic marks, or those damaged in shipping to or from us are not covered by this warranty.
It is the wheel users responsibility to examine the wheel(s) on a regular basis to determine the need for service or replacement. If the component (rim or hub) fails through no fault of our own, then providing it is within the manufacturer’s guarantee period, the part should be returned to us to inspect and take appropriate action. The client will be responsible for the cost of returning any faulty wheels or components to us.

Free truing service – we will always true your Ryan’s Wheels for free for life. You pay for postage, and we will true them.

Repairs – Accidents can happen but no need to worry we can repair or rebuild our wheels or other brands too. We can rebuild wheels, upgrade the hub or spokes or build a favourite hub onto a new rim. Contact us for a quote.

Ryan’s Wheels Refund Policy
All our wheels are custom built and made to order. Unfortunately, this means that we cannot accept returns or offer refunds for these products.

Amending or Cancelling Orders
So, you have decided to place an order with us for some of our customised hand-built wheels. Amazing! Thank-you. After you have placed the order we will contact you before any work begins to confirm all aspects of the build. It is at this point that you will have a chance to discuss the build and decide on any amendments that you may wish to make. Any amendments that are made may cause a change in price depending on what is being changed.
If at the point that we contact you before the build starts to confirm the details of the build you decide to cancel the order, we will be happy to offer you a refund minus an admin fee of £20. Refunds will be processed using the original method of payment.
After build details have been confirmed and work has begun there is no scope for further amendments or cancellations.

We accept the following forms of payment:

• Card
• Gift Vouchers
• v12 Finance

We also accept Cycle To Work Scheme vouchers from all of these providers:

• Halfords – Cycle2Work | Cycle to Work Scheme | Halfords UK
• Cyclescheme – The UK’s Most Popular Cycle to Work Benefit – Cyclescheme
• Green Commute Initiative – The cycle to work scheme with no £1000 limit – Green Commute Initiative
• Caboodle-Technology – Work Place Benefits and Commuting | Caboodle Employee Benefits (caboodle-technology.co.uk)

If your Cycle To Work Scheme provider is not listed please get in touch.

*Please note - Gift vouchers and Cycle To Work vouchers are only redeemable in-store.